Privacy

Your privacy is important to me

Last updated: February 2026

Janine Defontaine (“I”, “me”, “my”) is committed to protecting your privacy and handling your personal information in a transparent, respectful and secure way. This Privacy Policy explains how I collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to my website, coaching and consulting services, online sessions, communications, and any personal information you provide to me.

1. Who I Am

Janine Defontaine ABN: 18 991 519 605 Website: https://janinedefontaine.com Email: janine@janinedefontaine.com

2. Personal Information I Collect

I may collect personal information including (but not limited to):

  • Name, email address, phone number, date of birth and contact details
  • Coaching intake information
  • Session notes, reflections, goals and action plans
  • Communications between us (email, messages, forms)
  • Information shared during coaching sessions (including potentially sensitive personal information)
  • Technical information such as IP address, browser type and website usage data

Providing certain personal information is optional, however it may limit my ability to provide services to you.

3. How I Collect Personal Information

Personal information is collected when you:

  • Visit my website
  • Complete a contact or intake form
  • Book or participate in coaching or consulting sessions
  • Communicate with me by email or other channels
  • Participate in online sessions (including via Zoom)

4. How I Use Personal Information

I collect and use personal information to:

  • Provide coaching, consulting and related services
  • Prepare and maintain coaching session notes and records
  • Communicate with you about sessions, services or enquiries
  • Manage billing, administration and record‑keeping
  • Improve my services and website
  • Meet legal, regulatory and professional obligations

5. Online Sessions, Zoom and AI Features

I use Zoom to deliver online coaching and consulting sessions.

With your consent, Zoom may be used to support:

  • Session delivery
  • Meeting metadata (such as date, duration and participants)
  • Optional features such as AI‑generated session summaries or transcripts

Zoom processes personal information in order to provide its services. Depending on account configuration, some Zoom data (including metadata, recordings or transcripts) may be stored or processed on servers located outside Australia.

By participating in Zoom sessions with me, you acknowledge and consent to:

  • The use of Zoom as a third‑party service provider
  • The creation of session summaries or transcripts where enabled
  • The potential for limited personal information to be processed or stored outside Australia

I take reasonable steps to configure Zoom securely and minimise data collection wherever possible.

6. Cloud Storage and Data Location

I use secure digital systems to store personal information, including:

  • Microsoft OneDrive (with multi‑factor authentication enabled)
  • Local encrypted storage systems for archived records

Some cloud service providers may store data on servers located outside Australia. Where personal information is disclosed overseas, I take reasonable steps to ensure it is handled in accordance with Australian privacy laws, including through contractual protections and secure account configuration.

7. Data Retention

I retain coaching and client records for seven (7) years following the conclusion of our working relationship, unless a longer retention period is required by law.

After this period, records are securely deleted or archived in a de‑identified form.

8. Data Security

I take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including:

  • Secure password practices and multi‑factor authentication
  • Encrypted cloud storage
  • Limited access to personal information
  • Secure local storage for archived records
  • Regular review of security practices

9. Disclosure of Personal Information

I do not sell or rent your personal information.

I may disclose personal information to trusted third‑party service providers (such as technology and payment providers) only where necessary to deliver services or meet legal obligations.

10. Access and Correction

You may request access to, or correction of, your personal information by contacting me using the details below. I will respond within a reasonable timeframe.

11. Complaints

If you have a concern about how your personal information has been handled, please contact me directly so I can attempt to resolve the issue.

If you are not satisfied with my response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au

12. Cookies and Website Analytics

My website may use cookies and analytics tools to improve functionality and understand usage patterns. You can adjust your browser settings to refuse cookies if you prefer.

13. Changes to This Policy

This Privacy Policy may be updated from time to time. The current version will always be available on my website.

14. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Janine Defontaine
Email: janine@janinedefontaine.com

Get In Touch

Let’s do things differently together. Let’s explore how I can support you.

Contact Janine